Terms & Conditions

Agreement to Terms

By accessing and using SupportU's services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

Description of Services

SupportU provides mental health and counseling services to students in higher education institutions. Our services include:

• Online mental health counseling and support
• Educational resources and information
• 24/7 access to mental health guidance
• Crisis intervention and resource referrals

User Accounts

Registration

To access certain features of our services, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your information
• Accept responsibility for all activities under your account

Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms and Conditions or engage in conduct that we deem inappropriate or harmful.

User Responsibilities

When using SupportU services, you agree to:

• Use the services only for lawful purposes
• Provide honest and accurate information about your mental health concerns
• Respect the confidentiality of other users
• Not attempt to harm, disrupt, or interfere with our services
• Not share your account credentials with others
• Follow the guidance and recommendations provided by our counselors

Professional Disclaimer

Important Notice: SupportU provides mental health support and guidance, but our services do not replace professional medical advice, diagnosis, or treatment. Always seek the advice of qualified healthcare providers with questions regarding mental health conditions.

Our services are designed to supplement, not replace, the relationship between you and your healthcare providers.

Emergency Situations

If you are experiencing a mental health emergency or having thoughts of self-harm, please:

• Call 911 (United States) or your local emergency number immediately
• Contact the National Suicide Prevention Lifeline: 988
• Go to your nearest emergency room

SupportU is not an emergency service and should not be used in crisis situations requiring immediate intervention.

Confidentiality and Privacy

We are committed to maintaining the confidentiality of your information as outlined in our Privacy Policy. However, we may be required to disclose information in certain circumstances, including:

• When required by law or legal process
• To prevent imminent harm to you or others
• In cases of suspected child abuse or elder abuse
• With your explicit written consent

Intellectual Property

All content, features, and functionality of SupportU, including but not limited to text, graphics, logos, and software, are owned by SupportU and are protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

Limitation of Liability

To the fullest extent permitted by law, SupportU shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

Our total liability for any claims related to our services shall not exceed the amount you paid for the services during the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold harmless SupportU, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your use of our services
• Your violation of these Terms and Conditions
• Your violation of any rights of another party

Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. We will notify users of any material changes by posting the updated terms on our website and updating the "Last Updated" date.

Your continued use of our services after such changes constitutes your acceptance of the new terms.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

Dispute Resolution

Any disputes arising from these Terms and Conditions or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: inquiries@supportu.ai