Privacy Policy

Introduction

SupportU ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mental health and counseling services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our services
• Use our counseling platform
• Contact us for support
• Participate in surveys or feedback forms

This information may include your name, email address, phone number, educational institution, and other contact details.

Health Information

As a mental health service provider, we collect sensitive health information related to your mental health concerns, counseling sessions, and treatment progress. This information is protected under HIPAA and other applicable privacy laws.

Usage Information

We automatically collect certain information about your device and how you interact with our platform, including:

• IP address and browser type
• Device information
• Usage patterns and preferences
• Log data and analytics

How We Use Your Information

We use the collected information for the following purposes:

• Providing mental health counseling and support services
• Personalizing your experience on our platform
• Improving our services and developing new features
• Communicating with you about your account and services
• Ensuring the security and integrity of our platform
• Complying with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: We may share information when you explicitly authorize us to do so
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
• Legal Requirements: We may disclose information when required by law or to protect the rights, property, or safety of SupportU, our users, or others
• Emergency Situations: We may disclose information when necessary to prevent imminent harm to you or others

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request access to your personal information
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Opt-Out: You can opt out of receiving marketing communications from us
• Data Portability: You can request a copy of your data in a portable format

Children's Privacy

Our services are not intended for individuals under the age of 18 without parental consent. We do not knowingly collect personal information from children under 18 without proper authorization.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: inquiries@supportu.ai